SONAR Support
Need help with SONAR? Email us and include your iPhone model, iOS version, SONAR version and a short description of what happened. Screenshots are welcome, but please remove any information you do not want to share.
Apple Music
Make sure your Apple Music subscription is active and that SONAR has permission to access Apple Music. You can review access in iOS Settings. Availability of catalogue content depends on Apple Music and your region.
Importing local music
Use Import & Downloads in SONAR to select files or folders through the native Files browser. This can include On My iPhone, iCloud Drive, supported cloud providers and connected storage locations.
iCloud backup
Sign in to iCloud on your device before using backup or restore. SONAR's backup includes supported settings, your profile and playlist definitions. It does not upload music files or Apple Music audio.
CarPlay
Connect your iPhone to a supported CarPlay system and open SONAR from the CarPlay app list. If SONAR does not appear, confirm that CarPlay is enabled for the vehicle and reconnect the iPhone.
Playback troubleshooting
- Confirm that the selected file is still available in its original storage location.
- For Apple Music, check your internet connection and subscription status.
- Close and reopen SONAR, then restart the iPhone if playback remains unavailable.
- When reporting a problem, include whether the item is a local file or Apple Music content.
Response time
We aim to respond to support emails within three business days.
Privacy
Before contacting us, read the SONAR Privacy Policy to understand how support correspondence and app data are handled.